Servatur Casablanca Suites & Spa - Adults Only

This is a nice hotel with a view down over Puerto Rico. We booked it because we like to have a fridge/ kettle/ sofa/ dining space rather than just a room. The rooms were a good size and had great balconies, which got the best of the evening sun. The beds were very comfortable, with mattress toppers, nice duvets and good pillows and we slept well. Breakfast was good with lots of variety - fresh fruit, yogurt, cereals, many sorts of bread, pastries, ham, cheese, hot food, and omelettes made to order - and there was a very good range of gluten free bread/ cakes provided, without even having to ask for them. The staff were all friendly and helpful. There was a limited number of parking spaces under the front of the hotel and some were really tight to get into, but we always managed to find a space. The pool area was nice, with sunbeds and parasols, and the heated pool was a bonus, plus the chillout area on the roof was a real suntrap. It was good to have robes/ pool towels and slippers provided.

Hot tub was great beds were comfortable, pool was lovely and lots of sun beds available. Poolside bar food was great. Staff were friendly and helpful. It’s close to all local amenities

Everything but particularly the staff. They are obviously well trained and are really customer focused! With a few issues we had they dealt with it professionally and could make decisions! In fact we had the feeling all knew who we were and were really helpful and happy to work with, from cleaning staff through to front of desk. We did have an issue with booking.com

The hotel has everything you could need - with great facilities like the gym, spa, roof terrace, pool and restaurant. The location is ideal - 5 minutes walk from the local malls with lots of restaurant options (although lots of steps as it's obviously set up high). All the staff were very friendly, and the breakfast and lunch food options were really good (and lunch was reasonably priced). We really liked having a mini kitchen in the room with a proper fridge, microwave and hob as it meant we could prepare our own food if needed!

The hotel is well presented and the staff were excellent. There were very helpful with travel advise and tour bookings etc. We stayed half board, the breakfast was a buffet with a good selection of choice . The dinner was a sit down meal for the first two nights , which then reverted to a buffet style , which worked much better in my opinion.